This VERY rarely happens, AFAIK, as users tend to be relatively intelligent and don't accuse a vendor of imagined transgressions in such hilarious fashion but ... the notion of a software company actually calling you, let alone have a real person online able to help you, in today's age, goes beyond the realm of comprehension.
In yours truly's limited (thank god) experience with the help desk, there were just two vendors that stepped up, the first was an SGI (Silicon Graphics), software engineer who talked me through a nasty code problem with humor and grace and the other, an AWS network guru who saved the day for this old user getting access to a difficult AWS server environment. Without question, these two sessions proved that competency and wanting to help has not been totally extinguished in the year of our lord 2019. :)
No comments:
Post a Comment